VoteGenerator is a free customer feedback tool for CSAT, NPS, and post-purchase surveys. Share by link, QR code, or email, and see results update in real time. Customers don't need an account to respond.
A customer satisfaction survey asks how satisfied someone was with a specific interaction, usually on a 1–5 scale. It's most useful immediately after a purchase, support ticket, or delivery, while the experience is still fresh.
CSAT measures satisfaction with one specific interaction. NPS asks how likely someone is to recommend you on a 0–10 scale and measures overall relationship strength. CSAT is better for diagnosing a process; NPS is better for tracking loyalty over time.
Keep it short — three to five questions — and send it within 24 hours of the interaction. Removing the sign-up requirement helps materially: VoteGenerator surveys need no account, so the click-to-response drop-off is much lower than tools requiring registration.
Free for 3 active surveys with up to 100 responses. Pro is $19 per month for 10,000 responses and CSV export.