9 questions covering room condition, maintenance speed, noise, safety, common areas, management, and value for money. Residents respond anonymously in two minutes.
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How quickly and effectively are maintenance issues dealt with in your accommodation?
The Template
Each question targets a specific dimension of the living experience. Together they give accommodation managers a clear, actionable picture of where residents are satisfied and where things need to change.
All questions editable. Add questions specific to your building's amenities, gym, study rooms, or parking.
Why It Matters
In student accommodation, how quickly problems are fixed matters more than the original condition of the room. A slow response to a broken shower or heating issue becomes a persistent dissatisfier that residents mention in every conversation. Tracking question 2 separately from room quality (question 1) shows you whether your operations team is the issue, not your infrastructure.
Students living in high-rent accommodation in major university cities can still score value for money highly, provided they feel the quality justifies the cost. Conversely, students in cheaper accommodation will score value low if maintenance is poor and management is unresponsive. Question 7 measures perceived value, not price sentiment. Those require different responses from management.
Residents who score 9 or 10 are significantly more likely to renew and refer friends. Residents who score 6 or below are almost certainly not renewing. Tracking this question across the tenancy cycle, not just at move-out, gives you months of lead time to address the issues driving low scores before renewal conversations begin.
The highest-signal windows are: six to eight weeks after move-in, when initial impressions are formed but problems are still addressable; at the academic year midpoint to track trend changes; and near tenancy end when renewal decisions are being made. Running it more than twice a year keeps response rates high because residents don't experience survey fatigue.
How It Works
All 9 questions pre-load into VoteGenerator. You land on a finished survey, not a blank form. Your only job is to customize if needed.
Add your accommodation's name, adjust question wording for your specific facilities, or remove questions that don't apply. Under two minutes for most operators.
Send the link by email, post in resident WhatsApp groups, or display a QR code in communal areas. Results update in real time as residents respond.
Pro Analytics
Free accounts show full live results. VoteGenerator Pro adds a response timeline so you can see whether satisfaction is improving or declining between your October and March survey runs.
No signup. No credit card. Your survey is live in under 60 seconds.
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