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No signup required · 9 questions · Guest experience survey
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Hotel Guest Survey TemplateFree

Free Hotel Guest
Satisfaction Survey

9 questions covering every touchpoint of the guest experience — from check-in to checkout. Know what keeps guests returning before they write a 2-star review that could have been prevented.

Use This Template

No signup required · Free forever · Ready in 60 seconds

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HM
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Built for hotel managers, GMs & boutique property owners

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We hope your stay was exceptional
9 questions · Anonymous · Under 3 minutes
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Live demo
✓ 100% anonymous
✓ No guest signup
✓ QR code & email friendly
✓ Live results dashboard
✓ Up to 100 responses free
Template Questions

All 9 Guest Survey Questions

Nine questions mapping the complete guest journey from arrival to departure. Question 2 (check-in experience) is the most predictive of the overall stay rating — guests who rate check-in poorly rarely rate the stay highly, regardless of subsequent touchpoints. Question 7 (NPS) is your market positioning indicator — guests who give a 9 or 10 are your best marketing asset and can be nurtured into repeat bookings and referrals.

01How would you rate your overall stay with us?⭐ Rating
02How would you rate the check-in experience?⭐ Rating
03How would you rate your room quality and comfort?⭐ Rating
04How would you rate the cleanliness of your room and the property?⭐ Rating
05How would you rate the service provided by our staff?⭐ Rating
06How would you rate the value for money of your stay?⭐ Rating
07How likely are you to recommend us to friends or family? (0–10)NPS Scale
08Would you choose to stay with us again?Yes / No
09Is there anything we could improve to make your next visit even better?Open Text
The Guest Journey

What Each Stage Measures

Guest satisfaction is built and lost across four distinct stages of the stay. An exceptional room cannot compensate for a cold check-in; outstanding facilities cannot offset a cleanliness disappointment. This hotel guest satisfaction survey covers all four stages so you can pinpoint exactly where your guest experience breaks down — and address it before it appears on TripAdvisor.

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Arrival
Check-in speed, warmth of welcome. Question 2.
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Room
Quality, comfort, and cleanliness. Questions 3 and 4.
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Service
Staff responsiveness and warmth throughout. Question 5.
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Loyalty
Value, NPS, return intent, open feedback. Questions 6–9.

The most revealing metric is the gap between your room quality score and your value for money score. A property with excellent rooms scoring 4.5 but value scoring 2.8 has a pricing or expectation management problem. A property with both scoring 3.5 has a product quality problem. Two very different interventions.

How It Works

From Stay to Insight in 3 Steps

1
Use This Template
All 9 questions pre-loaded. Add your property name. Share at checkout.
2
Share with departing guests
QR code on the key card, checkout email, or in-room card. No app or account required.
3
Act before reviews
Identify dissatisfied guests before they reach TripAdvisor. Low scores tell you where to invest.
Sample Results

Your Guest Satisfaction Dashboard

After 78 guests responded over a four-week period at a boutique city hotel, the value-for-money gap against room quality was the data point that prompted a rate restructuring conversation with revenue management:

Hotel Guest Survey · 78 responsesRolling 4 weeks
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Overall stay rating
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Net Promoter Score
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Would return
Room quality & comfort4.6 / 5
Cleanliness4.7 / 5
Staff service4.4 / 5
Check-in experience4.1 / 5
Value for money3.2 / 5
JanFebMarAprMayJunJulAug
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Track guest satisfaction month by month
See whether scores improve after staff training, renovations, or rate adjustments.
Unlock with Pro — $19/month
FAQ

Frequently Asked Questions

Is this hotel guest satisfaction survey template free?
Yes. Free forever with no signup from you or your guests. Up to 100 responses free. Pro ($19/month) allows 10,000 responses — better for busy properties collecting guest feedback continuously.
What questions should a hotel guest satisfaction survey include?
The most effective hotel guest feedback surveys cover: overall stay rating, check-in experience, room quality and comfort, facility cleanliness, staff service, value for money, NPS, return intent, and open improvement feedback. This template covers all nine dimensions.
When should I send a hotel guest survey?
Send during the final 24 hours or at checkout — this captures feedback while the experience is complete but fresh. Post-departure surveys sent within 2 hours of checkout achieve the highest response rates. Avoid sending more than 48 hours after departure as recall and response intent both drop.
How do I collect hotel guest feedback without a PMS integration?
Place a QR code on the checkout key card envelope, in-room card, or welcome letter. Include the link in your checkout email. No PMS integration needed — guests scan or click and respond immediately in their browser with no app or account required.
Does this hotel guest survey work for B&Bs and boutique hotels?
Yes. All 9 questions are editable. Replace 'hotel' with 'property' or 'guesthouse' and adjust the amenities question to reflect your offering. The core dimensions — arrival, room quality, staff warmth, value — apply to any accommodation type from budget to luxury.
How is this different from TripAdvisor or Google reviews?
This private guest feedback survey captures honest responses before guests decide whether to post a public review. Guests say different things privately than publicly — you get real feedback first. Address problems from low-scoring guests before they reach review platforms.
Can I track guest satisfaction trends over time?
Free accounts see current results only. Pro ($19/month) includes response timeline analytics — seeing whether scores improve after staff training, room renovations, or rate adjustments.
Is this hotel feedback survey GDPR compliant?
VoteGenerator collects survey responses anonymously — no guest names, email addresses, or booking references stored. No personal data transmitted. Properties handling guest emails for survey distribution should ensure their own communications comply with local data protection requirements.
How do I respond to low hotel satisfaction scores?
Treat the open text responses (Question 9) as your priority queue. Guests who gave low ratings and left open feedback are telling you exactly what went wrong rather than leaving a 2-star review. Aggregate 30+ responses before making operational changes to avoid acting on outliers.
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Know how your guests truly feel

9 questions. Anonymous. Act before they post a review.

Use This Template — Free

No signup required · Free up to 100 responses · Pro from $19/month