Template Questions
All 5 Survey Questions
These 5 questions give you the three core CX metrics in one short survey — NPS (loyalty), CSAT (satisfaction), and quality ratings across product and overall experience. Short enough that customers complete it. Rich enough to tell you what to fix.
01How likely are you to recommend us to a friend or colleague? (0–10)NPS Scale
02How satisfied are you with our product or service overall?⭐ Rating
03How would you rate the quality of our product or service?⭐ Rating
04What could we improve? (select all that apply)Multiple Choice
05What is the main reason for your score?Open Text
Understanding Your Scores
NPS, CSAT, and What They Tell You
+42
Net Promoter Score
Promoters minus Detractors. Above +30 is good; above +70 is excellent.
4.2★
Satisfaction Score
Average star rating across all responses. Diagnoses the current experience.
78%
Would Recommend
Percentage scoring 7+ on NPS. Simple loyalty metric for quick monitoring.
NPS tells you whether customers will advocate for you. CSAT tells you why or why not. Question 4 — the multiple-choice improvement question — is the most actionable data point: it tells you exactly where to invest next.
How It Works
From Template to Insights in 3 Steps
1
Use This Template
All 5 questions pre-loaded. Customise to your product name before sharing.
2
Send to customers
Post-purchase email, support ticket close, or in-app link. No login needed.
3
See NPS + CSAT live
NPS score, Promoter/Passive/Detractor split, and satisfaction ratings update in real time.
Sample Results
What Your CSAT Dashboard Looks Like
After 156 responses, here's the live results dashboard — including the NPS segmentation that tells you exactly where to focus your retention efforts:
Customer Satisfaction Survey · 156 responsesRolling 30 days
—
Net Promoter Score
68
Promoters (9-10)
54
Passives (7-8)
34
Detractors (0-6)
Overall satisfaction4.2 ★
Product quality4.4 ★
Would recommend78%
Pro
Response Timeline Analytics
FAQ
Frequently Asked Questions
Is this customer satisfaction survey template free?
Yes. Free forever. No signup required from you or your customers. Up to 100 responses free. Pro ($19/month) allows 10,000 responses and includes CSV export.
What is a CSAT survey?
CSAT stands for Customer Satisfaction Score. It measures how satisfied customers are with your product, service, or interaction. One of three core CX metrics alongside NPS and CES.
What is a good CSAT score?
CSAT above 80% (counting 4s and 5s as satisfied) is good. Above 90% is excellent. SaaS typically targets 85-90%, e-commerce 75-85%. Track your own trend — improvement matters more than hitting a specific number.
What is the difference between NPS and CSAT?
NPS measures loyalty and likelihood to recommend — a leading indicator of growth. CSAT measures satisfaction with a specific interaction — a snapshot of current quality. NPS predicts future behaviour; CSAT diagnoses current experience. This template captures both in 5 questions.
How do I share this survey with customers?
You get a shareable link. Send it via post-purchase email, support ticket closure, in-app prompt, or SMS. No login required from customers.
Can I track satisfaction trends over time?
Free accounts see current results. Pro ($19/month) includes response timeline analytics showing NPS and satisfaction trends week over week.
Know your NPS in 60 seconds
5 questions. NPS + CSAT combined. No signup from anyone.
Use This Template — FreeNo signup required · Free up to 100 responses · Pro from $19/month