Use This Template — Free
No signup required · 7 questions · Instant results
E-Commerce Survey TemplateFree

Free Post-Purchase
Survey Template

Know if customers loved the experience before they close the tab. 7 questions on shopping experience, product quality, and whether they'll come back.

Use This Template

No signup required · Free forever · Ready in 60 seconds

How was your experience?
Takes under 3 minutes · Anonymous
1 of 7
Live demo
✓ Free — no credit card
✓ No customer signup
✓ Shopify + WooCommerce friendly
✓ Live results
✓ 100 responses free
Template Questions

All 7 Survey Questions

Three sections cover every stage of the post-purchase experience: how shopping felt, how the product delivered, and whether they'll return. The repurchase intent and recommendation questions at the end are your most actionable retention signals.

01How was your overall shopping experience?⭐ Rating
02How easy was it to find what you were looking for?⭐ Rating
03How satisfied are you with the checkout process?⭐ Rating
04How satisfied are you with the product quality?⭐ Rating
05How likely are you to recommend this product to a friend? (0–10)NPS Scale
06Would you buy from us again?Yes / No
07Any other feedback or suggestions?Open Text
When to Send

Timing Is Everything

Experience data

24–48 hours after purchase

Captures how the buying experience felt — browsing, checkout, trust. Memory is freshest right after the order confirmation.

Product data

7–14 days after delivery

Captures actual product satisfaction after use. This is when "would you buy again?" becomes a meaningful signal rather than optimistic guessing.

This template is designed for post-delivery sending — it asks about product quality (Q4) which needs hands-on time to answer honestly. Send 7–10 days after expected delivery for the highest quality responses.

How It Works

From Template to Insights in 3 Steps

1
Use This Template
All 7 questions pre-loaded. Add your store name before sharing.
2
Send post-delivery
Paste the link into your post-delivery email or order follow-up SMS.
3
Spot the patterns
Star ratings and repurchase intent update live as responses come in.
Sample Results

What Your Dashboard Looks Like

After 89 responses across your last 30 days, here's the kind of data you'll see — the repurchase intent score at the bottom is the number most e-commerce teams track most closely:

Post-Purchase Survey · 89 responsesLast 30 days
Shopping experience4.3 ★
Ease of finding products4.5 ★
Checkout satisfaction4.1 ★
Product quality3.9 ★
NPS (recommend this product)+38
76%
Would buy again ✓
24%
Would not ✗
Pro CSV export to cross-reference survey data with your CRM or repeat purchase reports. Response timeline to track whether product improvements change repurchase intent over time. Upgrade to Pro from $19/month →
FAQ

Frequently Asked Questions

Is this post-purchase survey template free?
Yes. Free forever, no signup from you or your customers. Up to 100 responses free. Pro ($19/month) allows 10,000 responses and CSV export for your CX team.
When should I send a post-purchase survey?
Send within 24-48 hours of purchase for experience feedback, or 7-14 days after expected delivery for product quality data. This template is designed for post-delivery — send it 7-10 days after expected delivery for the best responses.
What questions should a post-purchase survey include?
The most valuable questions cover: overall experience, ease of finding products, checkout satisfaction, product quality, recommendation likelihood (NPS), repurchase intent, and an open text. This template covers all seven.
How do I share this survey with customers?
You get a shareable link. Add it to your post-purchase email sequence, order confirmation page, shipping notification, or SMS. No login required from customers — they click and respond immediately.
Can I integrate this with Shopify or WooCommerce?
VoteGenerator generates a simple shareable link which you can embed anywhere — Shopify order confirmation emails, WooCommerce thank you pages, Klaviyo flows, or any email platform. No plugin required. Just paste the link.
How do I track repeat purchase rates from survey data?
Question 6 ("Would you buy from us again?") is your repurchase intent indicator. Pro ($19/month) includes CSV export so you can cross-reference survey responses with actual repeat purchase data in your CRM or analytics.

Know if customers will come back

7 questions. Shopping + product + repurchase. No signup from anyone.

Use This Template — Free

No signup required · Free up to 100 responses · Pro from $19/month