9 questions covering treatment quality, therapist professionalism, ambiance, value for money, and rebooking intent. Clients complete it in two minutes. You get the data you need to keep them coming back.
No signup required · Free forever · Ready in 60 seconds
How would you rate the quality and outcome of your treatment today?
The Template
Each question measures a specific part of the client experience. Together they tell you what clients loved, what fell short, and who is likely to come back.
All questions are editable after you click. Add your logo, change any wording, remove what you don't need.
Why Feedback Works
Research from service industry retention studies consistently shows that the majority of dissatisfied spa and wellness clients don't complain. They simply don't book again. A short survey sent immediately after checkout gives those clients a low-friction way to flag a problem before they've already decided not to return. It also signals that you take quality seriously, which itself builds trust.
If clients rate your therapists highly but score ambiance or welcome poorly, the problem is operations or decor, not training. If consultation scores are low, clients may feel their needs weren't heard before the treatment began. Measuring these separately tells you exactly where to focus. A single "how did you enjoy your visit?" question hides all of it.
Clients who score 9 or 10 on the recommendation question are active advocates. They post reviews, refer friends, and return regularly. Understanding what pushed their experience to a 10 gives you a replicable standard. Clients scoring 6 or below are at real risk of not returning, and the open-text question can tell you why before they've already moved on to a competitor.
The nine questions apply to day spas, massage therapy practices, beauty salons, yoga and Pilates studios, medical aesthetics clinics, and wellness retreats. Adjust the wording for your specific service type, but the structure is deliberately built to move from general impression through specific detail and finish on advocacy intent.
How It Works
All 9 questions load pre-filled into the VoteGenerator builder. You start with a complete, ready-to-launch survey, not a blank form.
Edit wording, add your business name, remove anything that doesn't apply. Most spa owners are done in under two minutes.
Send via SMS, WhatsApp, or email. Print a QR code for the reception desk. Results appear in your dashboard the moment clients respond.
Pro Analytics
Free accounts show live results for all questions. VoteGenerator Pro adds a response timeline so you can track whether satisfaction scores are rising after a menu change, staff training, or renovation.
No signup. No credit card. Your survey is live in under 60 seconds.
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